We use Document! X extensively at our business. We've recently encountered a problem with it and have attempted to contact support over the past month via phone (no answer) and e-mail (no response). Has Innovasys gone out of business or stopped support on their products? Any infornation would be appreciated.
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2 comments
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Mike Shaw (Innovasys) Hello,
We received your request yesterday, I would imagine your email client is filtering them out. Here is our response from yesterday:
Date: 21/10/2008 09:29:34
From: support@innovasys.com
To: Gary.Groshner@fnis.com
Subject: Re: [#ISN44700] Support
Body: Hello,
I apologize for any inconvenience you have experience. I'm afraid we haven't received your other correspondence. Could you send us some details of how you submitted your prior support questions so we can investigate this.
If you could specify the issue you are having with Document! X and supply a copy of your project and any related assemblies we can run the replication procedure here, if your project is too large for email please make use of our FTP.
(I have removed our FTP address if you require then please add us to your white list so we can send it to you).Once again I apologize for any problems you have experienced when trying to contact us.
Mike Shaw
Innovasys
http://www.innovasys.comThis was our latest reply sent yesterday, can you confirm which number you are trying to call us on so we can check it is functioning.
I apologize for any inconvenience this problem has caused you.
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gg_empower Thank you for the rapid response Mr. Shaw, and I suppose it is possible our corporate e-mail is filtering things out. We will attempt to use another e-mail client such as gmail or hotmail to verify. We'll povide details in our follow up.
Thanks again for the reply.
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