Community Features Not Loading

Hi there,

I am using an evaluation version of HelpStudio 3 and am trying to get the community features working on my help project.

Using the default build profile, I have enabled Community Features on the Community Features page, and have it set up to use the public evaluation server provided by Innovasys. I have also added the required project key.

When I preview a topic in HelpStudio, I see that the community features load, and I am able to use them (note that HelpStudio appears to use IE as part of its preview).

However, when I build the Help project, and view the resulting html locally in FireFox, the pages do not load the community features. I would chalk that up to a local page not being allowed to load a external (internet) resource (the community ajax, etc).

But when I place my help html pages to my sandbox which IS online (at a normal url..), I see the same results! In fact, the only place that I have seen the community features load is on the computer which I am building help on, in IE7. All other browsers and computers that I view my help files on (on the internet) dont load the community features.

Anyone else have a similar experience? How did you resolve it? Does anyone have any suggestions?

Thanks,

Permanently deleted user 16 September 2008 02:52

I apologize for any inconvenience this problem has caused you.

Firefox does restrict access to web sites from a web page viewed locally - that is the 'by design' security behavior of the Firefox browser.

The Community features have been engineered and tested to work with Firefox, Safari and Google Chrome as well as IE. Could you drop an email to support (I believe you may already have this issue open with support) with a URL we can use to try your Community enabled pages so that we can get to the bottom of the cause of the problem in this case?

Community Features Not Loading

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